Cookie Information
What are cookies?
Cookies are small text files that are stored on your computer when you visit certain web pages. At Canon-europe.com we use cookies to understand what content you are interested in, and to remember you if you return to our site. The tables below show cookies that may be stored on your computer whilst visiting Canon-europe.com, or one of its sub-domains.
Please note that the cookies we use can’t harm your computer. Canon does not store personally identifiable information such as credit card details in the cookies we use, but we do use encrypted information gathered from cookies to help us to improve your experience of our website. For example, they help us to identify and resolve errors, or to determine the related products to show you when you're browsing our sites.
To make full use of the content and personalised features on Canon-europe.com, your computer, tablet or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalised features on this website by using them.
Changing your cookie settings or Opting Out
Our cookies don't store sensitive information such as your name, address or payment details. However, if you'd prefer to restrict, block or delete cookies from Canon-europe.com, you can manage your settings here to change your cookie preferences.
The cookies we are using:
Cookie Consent Management
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
_evidon_consent_cookie |
This cookie manages your cookie preferences. When set it manages when your opt-in/opt out setting of being tracked and/or targeted by Canon |
13 Months |
|
_uetsid |
Used by Microsoft Bing Ads to communicate with a user who has previously visited our website. |
24 Hours |
|
_uetvid |
Used by Microsoft Bing Ads to communicate with a user who has previously visited our website. |
3 Weeks |
|
RecentlyViewedInSupportWebForm |
Used to dispaly the recently selected products while raising the contact support request |
1 Year |
|
_fbp |
Used to store and track visits across websites. |
3 Months |
|
ADRUM |
This cookie contains the referral page URL and some timing information to assist in gathering First Byte Time for some browser types. |
End of browser session |
|
CONSENTMGR |
Stores key/value pairs related to the consent and preferences prompts |
1 hour |
|
ct_visitor |
Pending |
1 month |
|
ki_r |
Log the initial document.referrer when available for targeting purposes |
1 Year |
|
ki_s |
The current state of any survey the user has viewed or interacted with |
5 Years |
|
ki_t |
Timestamps and view counts |
1 Year |
|
ki_u |
An anonymous identity to associate with responses |
5 Years |
|
liveagent_oref |
To store referrer ID's |
1 Year |
|
liveagent_ptid |
Links previous chats and transcripts from a single visitor. |
1 Year |
|
liveagent_vc |
Counts a user’s distinct browsing sessions on the website after closing previous sessions. |
1 Year |
|
optimizelyEndUserId |
Stores a visitor's unique Optimizely identifier. |
6 Months |
|
teal_audiences |
Stores the mercury code of products based on Purchase/Driver Download/Product Registration |
1 week |
|
teal_b2b_page_list |
Store the last visited b2b page list for click to call functionaity |
1 hour |
|
teal_printers |
Stores the mercury code of products and product name based on Purchase/Driver Download/Product Registration |
1 hour |
|
teal_products |
Used to display the potentially owned products by a user through their interactions in Support and CPS |
1 month |
|
tint-anonymous-uid |
Set through our site by advertising partners and used to build profiles. This does not store directly personal information, but are based on uniquely identifying your browser and internet device. |
1 year |
|
usersite |
To display the type of the header wether it is business, consumer, pro |
1 month |
|
_clck |
Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
1 year |
|
_scid |
Used by SnapChat to anonymously identify a visitor across multiple domains, for advertising purposes, and to track conversions. |
13 Months |
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
SupportCookietimer |
This cookie is used to display a survey after 90 seconds of activity within our Support section |
Immediately |
|
ASP.NET_SessionId, ASPSESSIONIDSACSRSTQ |
Used to measure information related to your browsing session on our website. It is generated automatically by our webserver |
After your browsing session is finished |
|
NSC_tmpvhi-iuuq-wjq69 (or similar) |
Used to help us manage website delivery resources |
0 hour |
|
Supportsite |
Used to display the most recently visited Support pages to you. |
11 hours |
|
SupportSurvey |
Used to record whether our visitors would like to participate in our survey |
Dependent on response: Select ‘No thank you’ = 12 hours
|
|
WT_FPC |
Used to measure visitor behaviour using Webtrends, our analytics package |
10 years |
|
RecentlyViewed |
Used to display the last products visited in the Support section of our site. |
50 years |
|
id |
Used to measure the performance of our online advertising media and is set by Google Doubleclick for Advertisers |
30 days |
|
test_cookie |
Used to measure the performance of our online advertising media and is set by Google Doubleclick for Advertisers |
30 days |
Consumer registration website cookies
You can use our registration website to create and manage your account with Canon (Canon account). When using this website, the following cookie will be created.
The Consumer registration website cookies we are using
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
NSC_tmpvhi-iuuqt-wjq102 or similar |
Used to help us manage website delivery resources |
After your browsing session is finished |
|
WT_FPC |
Used to measure visitor behaviour using Webtrends, our analytics package |
10 years |
|
ASP.NET_SessionId |
Used to measure information related to your browsing session on our website. It is generated automatically by our webserver |
After your browsing session is finished |
|
user_accepts_cookies |
Used to record whether the visitor has been presented with the notice related to our Cookie Policy. |
30 days |
Akamai cookies
Akamai is part of our Content Delivery Network (CDN). It is used to serve pages to visitors to our websites across EMEA faster by placing a copy of the content in the country (or near the country) of the visitor.
The Akamai cookies we are using
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
Akamai_AnalyticsMetrics_clientId |
Stores a user unique ID |
After your browsing session is finished |
|
AkamaiAnalyticsDO_visitStartTime |
Stores the visit start time |
After your browsing session is finished |
|
AkamaiAnalytics_VisitCookie |
Stores information about the number of tabs currently open |
After your browsing session is finished |
|
AkamaiAnalytics_VisitIsPlaying |
Stores information about streams playing in any tabs |
After your browsing session is finished |
|
AkamaiAnalyticsDO_bitRateBucketsCsv |
Stores required information to compute bitrate data for the visit |
After your browsing session is finished |
|
AkamaiAnalyticsDO_visitMetricsCsv |
Stores visit-related metrics as a CSV |
After your browsing session is finished |
|
AkamaiAnalytics_VisitLastCloseTime |
Stores the time when the browser was last closed |
After your browsing session is finished |
|
AkamaiAnalytics_VisitUnqueTitles |
Stores the unique title names that are played in a browser |
After your browsing session is finished |
|
bm_sv |
This cookie is necessary for the Akamai cache function. |
2 Hours |
Bazaarvoice
We work with Bazaarvoice to enable customers to review our products. Bazaarvoice uses cookies to collect information from consumers which it uses to observe user behaviour across multiple websites: please see the Bazaarvoice privacy policy here - https://www.bazaarvoice.com/legal/privacy-policy/ -for more information on Bazaarvoice cookies.
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
BVBRANDID |
Allows internal Bazaarvoice web analytics to be correlated to the same user for interactions within a particular client domain. |
1 year |
|
BVBRANDSID |
Allows internal Bazaarvoice web analytics to be correlated to the same user browsing session for interactions within a particular client domain. |
End of browser session |
|
BVImplmain_site |
Used for client-driven A/B tests |
2 Hours |
ContentSquare
ContentSquare is a solution which aggregates usage and frequency data to improve user experience.
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
_cs_c |
To store cookie consent preferences. |
13 Months |
|
_cs_cvars |
This cookie is used to record custom variables |
End of browser session |
|
_cs_id |
This cookie contains ContentSquare’s user identifier |
1 year |
|
_cs_mk |
Used for the Google Analytics and Adobe Analytics integrations |
30 minutes |
|
_cs_s |
This cookie contains the number of pageviews within the running session for ContentSquare Solution |
30 minutes |
Google Analytics Cookies
Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
_dc_gtm_ UA-73032448-1 |
Used to throttle request rate. |
1 minute |
|
_ga |
Used to distinguish users. |
2 years |
|
_gaid |
Used to distinguish users. |
24 hours |
|
_gac_73032448 |
Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out |
90 days |
|
__utma |
Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics. |
2 years from set/update |
|
__utmb |
Used to determine new sessions/visits. The cookie is updated every time data is sent to Google Analytics. |
30 mins from set/update |
|
__utmc |
This cookie operates in conjunction with the __utmb cookie to determine whether the user was in a new session/visit |
End of browser session |
|
__utmz |
Stores the traffic source or campaign that explains how the user reached your site and is updated every time data is sent to Google Analytics. |
6 months from set/update |
|
__utmx |
Used to determine a user's inclusion in an experiment. |
18 months |
|
__utmxx |
Used to determine the expiry of experiments a user has been included in. |
18 months |
|
_ga_PCGB3MYLJC |
Used to persist session state. |
2 years |
|
_gat_tealium_0 |
This cookie is used by Google Analytics to delay requests to Google Analytics, to increase the efficiency of network calls. |
24 Hours |
|
_gcl_au |
Persists Google Ads information in a first party cookie when the user lands on the site from an ad. |
3 Months |
|
_gid |
Used to distinguish users |
24 Hours |
We may use Google Analytics for the following purposes:
- Remarketing (showing our ads on third party websites). Canon and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone's past visits to our website.
- Google Display Network Impression Reporting. Canon and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
- Google Analytics Demographics and Interest Reporting. Canon use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.
Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (https://support.google.com/analytics/answer/6004245)
Visitors can opt out of Google Analytics & Display Advertising by managing your setting here.
Clicktale Cookies:
Canon website uses Clicktale, a web analytics service which may record mouse clicks, mouse movements & scrolling activity. Clicktale does not collect personally identifiable information (PII). We are using the information collected by Clicktale to improve our website, make it more user-friendly and monitor that it is performing correctly. You can choose to disable the Service at http://www.Clicktale.net/disable.html or you can manage your setting here
|
Name |
Purpose |
Expiration |
|---|---|---|
|
WRUID |
This cookie is used to anonymously identify a visitor of the Website for the purpose of enabling the ClickTale software to track such visitor’s actions across the client’s website. |
One year |
|
WRIgnore |
Used to signify that the visitor’s session will be ignored. |
10 minutes |
|
__CT_Data |
This cookie is used to count the number of pageviews or visits of the anonymous visitor for the purpose of enabling the ClickTale software to track the number of pageviews or visits a visitor made on the client’s website |
One year |
Flash cookies (also known as Local Shared Objects)
On Canon-europe.com we sometimes display content, often videos or product tours, using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a visitor. Flash cookies are stored on your device in much the same way as the cookies described above, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flash Player Security Settings. Please note, that if you disable Flash cookies for Canon-europe.com you will be unable to access certain types of content on the site, such as videos.
Eloqua cookies
We use Eloqua to personalise the way we communicate with you. When you first visit a Canon Website, a third party cookie from eloqua.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie may be used across many sites, the information collected on Canon Website is visible only to Canon and is not shared with any third parties including Eloqua or other users of the Eloqua system.
Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, time stamp, and clickstream information) to the browsing information associated with the Eloqua cookie on your browser. This information is only gathered while you are on Canon Website but cannot and will not gather information about other third party sites that you have visited.
We then use this information to improve our service to you such as choosing how we communicate with you (subject to your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs.
The Eloqua cookies we are using
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
ELQSTATUS |
This cookie gets dropped automatically and simply contains the value ‘OK’ |
2 years |
|
ELOQUA |
This cookie contains a Globally Unique Identifier (GUID) a randomly generate strings of characters and numbers that is used to identify visitors to our site. |
2 years |
SmartAssistant
SmartAssistant is an application that is used to help visitors decide the best product for their needs.
SmartAssistant cookies we are using
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
smrt42-qa* |
Contains the user product selections |
Session cookie for one user session |
|
smrt42-pg* |
id of advisor page currently visible |
Session cookie for one user session |
|
smrt42-rp* |
Contains the id of result page |
Session cookie for one user session |
|
smrt42-fin* |
Flag indicating final result page |
Session cookie for one user session |
|
smrt42-co* |
Flag indicating that a clickout was done by the user |
5 minutes |
Tealium
TealiumiQ is a tag management system used by Canon to manage the technology used across our website, such as our analytics tools, survey tools, marketing, testing & targeting tools.
Tealium AudienceStream is a customer segmentation and action tool, we record the actions users take within a visit to the website to help enrich our usage understanding on our website. We use this information to improve your experience with personalised, relevant and targeted content. We use Tealium AudienceStream across our platforms and mobile applications, this allows us to stitch your behaviour across all these platforms so your experience is tailored to users no matter what Canon environment you are viewing. We are able to personalise your online experience with Canon even prior to registering an online account with us and your personalised website experience will not be lost if you register an online account with us at a later date.
Tealium cookies we are using
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
UTAG_MAIN |
The utag_main cookie is a cookie set by Tealium to enable us to use their tag manager solution.
|
1 year |
|
tealium_segments |
This cookie stores a value that we assign to you based on your activity on the website, this activity is the pages you view, your frequency of viewing the site and particular actions that you take while viewing our website. We use this activity to place you into a particular audience criteria so we can personalise and tailor your experience on our website to be more relevant & personal to you to give you an overall better online experience with us. |
1 year |
Google reCAPTCHA
Google reCAPTCHA is a website security service that helps protect our site from spam and abuse. It uses advanced risk analysis techniques to tell humans and bots apart. Website visitors may be asked to interact with Google reCAPTCHA to verify they are a legitimate user.
|
Name |
Description |
Expiration (i.e. when the cookie is deleted from your device) |
|---|---|---|
|
PREF NID HSID APISID SID |
These are essential site cookies, used by the google reCAPTCHA. These cookies use a unique identifier for tracking purposes. |
2 years |
Canon-europe.com 'share' tools
If you 'share' Canon-europe.com content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these websites. We don't control the setting of any third party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Links from Canon-europe.com to third party websites
Canon can’t be responsible for the cookies used on any third party website that is linked or referenced from Canon-europe.com.
Third-party cookies
When you visit a page on Canon-europe.com you may be sent cookies from third party advertisers. These include, but aren’t limited to, Facebook, LinkedIn and Amazon. You may also be sent cookies from websites which contain embedded content (for example YouTube or Maporama). You can manage the settings of these cookies here or you check the respective third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org/, please note that we can't be responsible for the content of external websites.